SunContract
Service Design
SunContract is an innovative energy marketplace that leverages blockchain technology to facilitate peer-to-peer energy trading. By decentralizing the energy market, it empowers individuals and businesses to buy and sell renewable energy directly, fostering a more sustainable and efficient energy ecosystem.
Details
- Year
- 2024
- Timeline
- Two months
- Role
- Service Design
- Services
- Customer Experience design, Strategic Innovation, User Experience evaluation
- Context
- University project · Team of two
Overview
As part of a two-month university project, I collaborated with a team member to analyze and enhance SunContract’s services. Our focus was to identify areas for improvement, streamline customer interactions, and develop forward-thinking strategies to elevate the overall user experience. We developed detailed personas, mapped customer journeys, and aligned service strategies with user expectations.
Service design maps
